Service template:
1. How is the product quality?
—-We strive to make high-quality products. Before shipping the product to you, we will carefully inspect the product.
If you have any questions during use, please feel free to contact the in-store customer service, we will reply to your questions within 24 hours.
2. When will the package be shipped?
—-Usually most of our products are in stock, and your order will be shipped within 24 hours after AliExpress verifies your payment.
3. How soon can I receive my order?
—-We will ship your order through AliExpress standard shipping. It takes approximately 10-30 business days to reach most countries. Different countries need different time. Due to strict local customs inspections, the delivery time in some countries may be 30-50 days or longer. Please wait patiently for your order.
4. About after-sales
*If you receive a defective product, please send us the video or photo problem first, and we will try our best to solve the problem for you.
*If you need to return the goods, please contact us within 3 days after receiving the order. All returned goods must be returned together with their original packaging and accessories. The customer is responsible for the shipping cost of the returned merchandise.
*We will refund the money to you after receiving the returned goods.
*Sometimes the express company will lose the package, if you do not receive your order within the delivery time, please contact us, in this case, we will refund your payment or arrange to resend the order to you.
5. About feedback
*If you are satisfied with our products and services, please leave your positive feedback and 5 stars.
*Before you leave neutral (3 stars) or negative (1-2 stars) feedback, please contact us, we guarantee that we will solve any problems 100% for you.
*Please email us before leaving negative feedback or raising any disputes on the website.
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